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Non-Geographic Call Charges

10 May 2016

Calls of this type are charged in one of four ways:

  1. Calls that are charged by the length of time you are on the phone. The pence per minute price also varies according to the time of day.
  2. Calls that are charged by the length of time you are on the phone but where the rate you pay does not vary by the time of day.
  3. Calls that attract a one-off fee, and a pence per minute price which varies according to the time of day.
  4. Calls that attract a one-off fee irrespective of the length of time that you are on the phone. The charge may or may not vary according to the time of day.

All call charges are pence per minute and include VAT.

Calls to NGCS destinations consist of a 9.58p per minute access charge set by John Lewis, as well as a pence per minute and/or call service charge set by the organisation you are calling. Service charges are listed below. For calls to these destinations the access charge is rounded up to the nearest minute and the service charge is rounded up to the nearest second. There is no setup fee for these calls.

Non-Geographic Call Services

Destination Pence per minute
(from start of call)
Pence per minute
(after first 60 seconds)
Pence per call

Standard pence per minute calls

Operator calls are charged at the standard BT amount, plus a five percent admin charge.

Daytime Evening Weekend

Fixed fee charge calls

Calls to fixed fee destinations do not incur a setup fee.

Daytime Evening Weekend

Calls charged by fixed fee and Timed Duration (and where the fixed fee and the duration charge apply from the start of the call)

Fixed Fee Daytime Evening Weekend