Privacy policy

John Lewis Broadband (which is a trading name of John Lewis plc) is committed to protecting your privacy. This Privacy policy explains our data processing practices and your options regarding the ways in which your personal data is used. We reserve the right to amend our Privacy policy from time to time and would encourage you to check regularly for any changes that may have taken place. If you have any requests concerning your personal information or any queries with regard to our processing please Contact us or telephone 0800 022 3300.

Information collected

John Lewis Broadband collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

We may also take steps in our network to protect you from threats from malicious domains which may attempt to infect your machine with malware associated with criminal threats. For more information please refer to our Terms and Conditions.

Data protection

John Lewis plc is a registered data user under the Data Protection Act. We will treat your Personal Information as confidential and we will keep it on a secure server to ensure that all personal and transactional information is protected to the highest standards.

Use of your information and your preferences

We will use your information to provide and personalise our products and services. We will also use your contact details to communicate with you. We may use your information to send you news and offers about products and services provided by the John Lewis Partnership (including John Lewis, Waitrose and John Lewis Broadband) and John Lewis Financial Services which we think may be of interest to you. We may contact you by post, email, SMS or telephone for these purposes. As as part of our continual effort to improve service, one of our customer service team may contact you by telephone to discuss your quote and whether there is anything we can help you with.

In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration or sign up process. You may unsubscribe from our contact lists at any time by e-mailing us putting 'UNSUBSCRIBE' in the subject heading. From time to time, we may contact you by post, email, SMS or telephone to ask your opinions. Again, if you do not want to be contacted for this purpose, please Contact us or telephone us on 0800 022 3300.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our products and services.

Disclosures of your information

Your information may be passed to and used by all companies within the John Lewis Partnership Group, John Lewis Financial Services or those companies we have carefully selected to provide the products and services referred to on this website. We will not pass your personal data to anyone else. Where your personal information is passed to third party suppliers for the purposes referred to above, we will require them to treat your personal information as confidential and to comply with all applicable data protection and consumer legislation from time to time in place.

In relation to the purchase of some of the products and services referred to on this website, it may be necessary to transfer your personal information to countries outside of the UK, including the United States, for processing. Different data protection laws may apply in those other countries. By registering or signing up with John Lewis Broadband, you give your consent to the transfer of your personal information to other countries where it is necessary for those purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information, we will be obliged to do so.

Other websites

Our website contains links to other websites which are outside our control and are not covered by this Privacy policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their Privacy policy, which may differ from ours.


When you visit the John Lewis Broadband webpages, John Lewis Broadband collects information about your computer and assigns you a "cookie" (a small, unique identifier text file). You do not provide this information - it is collected automatically as a means of supporting your visit to this website. John Lewis Broadband uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Most browsers allow you to turn off the cookie function. View more information on selecting or deselecting 'Cookies'. Whilst you do not need to allow your browser to accept cookies in order to browse much of our website, if you do not accept them, it will restrict your use of this website by preventing you from purchasing any of the online products and services referred to on it, or accessing any areas reserved for registered or signed up users.

Access rights

You have a right to access the personal data that is held about you. To obtain a copy of the personal information John Lewis Broadband holds about you, please write to us at the following address: Company Secretary, John Lewis Partnership, Partnership House, Carlisle Place, London SW1P 1BX - there is a fee for this service.

Provision of Services

Further details about how your information will be processed in the provision of services to you is available here.

Our cookie policy

We use cookies to make sure you have the best experience on our website. By continuing with your current settings, you agree to receive all cookies. You are free to change your settings at any time.

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