Cookies are small text files placed on your device when you visit a website or application. Your web browser (such as Google Chrome, Internet Explorer or Mozilla Firefox) then sends these cookies back to the website on each subsequent visit so that they can remember things like preferences.
Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, they remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Cookies last for different lengths of time depending on the job they do. There are session cookies and persistent cookies:
We will only read or write cookies for the preference level you set when you first visit our website.
Please note that cookies set before you changed your settings will still be on your computer. You can remove them using your browser settings.
Our free online tool can help you manage the cookies we use on johnlewisbroadband.com. To use it, your web browser needs to support JavaScript - if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.
We also use a cookie to remember your cookie preferences. This means:
The cookies used on our website fall into one of three categories:
Essential cookies consist of two types of cookies: strictly necessary and performance cookies.
Strictly necessary
Strictly necessary cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing.
We use these strictly necessary cookies to:
Cookies we have defined as strictly necessary will NOT be used to:
Performance
Performance cookies collect information about how you use our website. For example, which pages you visit and if you experience any errors. These cookies are essential to us being able to operate and maintain our website.
These cookies don't collect any information that could identify you - all the information collected is anonymous.
Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.
In some cases, some performance cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed below.
We use performance cookies to:
Cookies we have defined as performance will NOT be used to:
See our list of essential cookies
1st Party Cookies | Purpose |
---|---|
portalcommonsession, workplacecommonsession, commonsession | Supporting user login functionality |
affiliate | Ensures the offer selected on the affiliate page is also shown on the site |
olOmLoginEvent | Provides anonymous analytics of number of logins |
lastOpenOrderId | Displays customers order status in My Account |
tdtalk | Supports cashback functionality through affiliates |
WT_PENDING | Supports anonymous affiliate analytics tracking |
jlsession, jlsession_secret | Support users logging into the site |
LOCALE | Saves the user's locale in the sign up process |
SIGNUP_PENDING | Supports the user through their sign up journey |
TRACKING_TAG_PENDING | Provides anonymous statistics on how our website is used |
wlr_12_month | Supports promotional functionality on the site |
PHPSESSID | Ensures the correct affiliate contact number is displayed instead of the standard sales number |
SALESJOURNEYID | Supports essential signup functionality |
MvcSession | Supports site login functionality |
OmPendingVars | Provides anonymous statistics on how our website is used |
storagePreferences, clientDataSettings | Provides cookie consent banner and stores cookie preferences |
3rd Party Cookies | Purpose |
---|---|
TRADEDOUBLER, AFFILIATE_ID, strBuyAtP36, _aw_m_, affwin_store, _callwind, COOKIE_REFERRAL_UID | Allows affiliates to identify if a user has made a purchase |
_D9J, bId | Supports tracking sales with affiliates for reporting |
aw2973, aw2974 | Supports tracking sales with affiliates for reporting |
_ga, _gid, _gat, AMP_TOKEN, _gac_*, _gali | Supports anonymous tracking on how users engage with the site to improve it further |
s_dslv, s_ev20, s_nr, s_vnum | Provides anonymous statistics on how our website is used |
Functional cookies are used to provide services or to remember settings to improve your visit.
You decide whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you, such as 'live chat'.
We use functional cookies to:
Cookies we have defined as functional will not be used to:
See our list of functional cookies
1st Party Cookies | Purpose |
---|---|
autologin | Allows 'Remember Me' when users login |
3rd Party Cookies | Purpose |
---|---|
DataTables | Supports sorting & filtering in tables. Retains current state of table |
ecos.dt, ecos, eds, en-persist, __cfduid | Supports provision of surveys and ensures they're not presented again |
Personal cookies are linked to services provided by our trusted partners, as listed below. You decide whether or not these cookies are used.
We use personal cookies to:
See our list of personal cookies
3rd Party Cookies | Purpose |
---|---|
fr, c_user, xs, wd, datr, presence, sb, pl, locale, lu, _e_oPLf_0, sb_ | Monitors users who have arrived on the site through Facebook Ads and allows us to target the ads we place on other sites to people who have visited our website |
IDE, NID, anj, id, d, mc, mdata, sess, uuid2, _kuid_ | Monitors users and their purchases who have arrived on the site through Google Ads and allows us to target the ads we place on other sites to people who have visited our website |
IDE, NID, test_cookie | Monitors traffic from search engines |
fujswc, fujswc_data | Monitors sign up progress on the site and if a user has been interrupted or stopped |
There are ways you can control and manage cookies on your device. Please remember that any settings you change will not just affect the cookies we use. These changes will apply to all websites you visit (unless you choose to block cookies from particular sites).
Most browsers will allow you to choose the level of privacy settings you want. You can block all cookies, or accept all cookies or pick a setting somewhere in between. This range lets you control your cookie settings, so you can:
Deleting cookies means that any preference settings you have made on a website will be lost. If you've set your preferences to opt out of cookies, this setting will be lost too, as that information is stored in a cookie. Blocking all cookies means functionality on our websites will be lost, as described above. We don't recommend turning all cookies off when using our websites.
If you want to reduce your cookie settings at any time - for example, if you accept all cookies, but later decide you don't want a certain type of cookie - you'll need to use your browser settings to remove any cookies dropped on your previous visit. Once you've changed your preference we won't drop anymore cookies of that type.
Find out how to manage your cookies using the most popular browsers below.
Internet Explorer
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox
https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Google Chrome
https://support.google.com/chrome/answer/95647?hl=en
Safari
https://support.apple.com/kb/PH21411?locale=en_US
You can read more about cookies at:
http://www.allaboutcookies.org
Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu
John Lewis Broadband is provided by Plusnet plc.
▼ The price for broadband, line rental, call plans and call charges will be increased in June 2021 and then each March from 2022. In June 2021, prices will increase by the Consumer Price Index rate of inflation published by the Office for National Statistics in April of that year plus 3.9%. Each March from 2022, prices will increase by the Consumer Price Index rate of inflation published by the Office for National Statistics in January of that year plus 3.9%. Other prices, content and terms may also change during your contract. See our CPI Plus 3.9% Guide for details.
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