Cookies on the John Lewis Broadband website

We use cookies so that you get the best experience on our website. They'll remember your settings, improve social media features and make sure you get personalised offers.

You can accept all cookies, or choose which ones you're happy for us to use. You can change these at any time.

Change cookie settings

You can change your cookie settings at anytime.

Cookie Policy

What are cookies and why do we use them?

Cookies are small text files placed on your device when you visit a website or application. Your web browser (such as Google Chrome, Internet Explorer or Mozilla Firefox) then sends these cookies back to the website on each subsequent visit so that they can remember things like preferences.

Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, they remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Cookies last for different lengths of time depending on the job they do. There are session cookies and persistent cookies:

Your choices

We will only read or write cookies for the preference level you set when you first visit our website.

Please note that cookies set before you changed your settings will still be on your computer. You can remove them using your browser settings.

Our free online tool can help you manage the cookies we use on To use it, your web browser needs to support JavaScript - if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.

We also use a cookie to remember your cookie preferences. This means:

The cookies we use

The cookies used on our website fall into one of three categories:

Essential cookies

Essential cookies consist of two types of cookies: strictly necessary and performance cookies.

Strictly necessary

Strictly necessary cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing.

We use these strictly necessary cookies to:

Cookies we have defined as strictly necessary will NOT be used to:


Performance cookies collect information about how you use our website. For example, which pages you visit and if you experience any errors. These cookies are essential to us being able to operate and maintain our website.

These cookies don't collect any information that could identify you - all the information collected is anonymous.

Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.

In some cases, some performance cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed below.

We use performance cookies to:

Cookies we have defined as performance will NOT be used to:

See our list of essential cookies

1st Party Cookies Purpose
portalcommonsession, workplacecommonsession, commonsession Supporting user login functionality
affiliate Ensures the offer selected on the affiliate page is also shown on the site
olOmLoginEvent Provides anonymous analytics of number of logins
lastOpenOrderId Displays customers order status in My Account
tdtalk Supports cashback functionality through affiliates
WT_PENDING Supports anonymous affiliate analytics tracking
jlsession, jlsession_secret Support users logging into the site
LOCALE Saves the user's locale in the sign up process
SIGNUP_PENDING Supports the user through their sign up journey
TRACKING_TAG_PENDING Provides anonymous statistics on how our website is used
wlr_12_month Supports promotional functionality on the site
PHPSESSID Ensures the correct affiliate contact number is displayed instead of the standard sales number
SALESJOURNEYID Supports essential signup functionality
MvcSession Supports site login functionality
OmPendingVars Provides anonymous statistics on how our website is used
storagePreferences, clientDataSettings Provides cookie consent banner and stores cookie preferences
3rd Party Cookies Purpose
TRADEDOUBLER, AFFILIATE_ID, strBuyAtP36, _aw_m_, affwin_store, _callwind, COOKIE_REFERRAL_UID Allows affiliates to identify if a user has made a purchase
_D9J, bId Supports tracking sales with affiliates for reporting
aw2973, aw2974 Supports tracking sales with affiliates for reporting
_ga, _gid, _gat, AMP_TOKEN, _gac_*, _gali Supports anonymous tracking on how users engage with the site to improve it further
s_dslv, s_ev20, s_nr, s_vnum Provides anonymous statistics on how our website is used

Functional cookies

Functional cookies are used to provide services or to remember settings to improve your visit.

You decide whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you, such as 'live chat'.

We use functional cookies to:

Cookies we have defined as functional will not be used to:

See our list of functional cookies

1st Party Cookies Purpose
autologin Allows 'Remember Me' when users login
3rd Party Cookies Purpose
DataTables Supports sorting & filtering in tables. Retains current state of table
ecos.dt, ecos, eds, en-persist, __cfduid Supports provision of surveys and ensures they're not presented again

3. Personal cookies

Personal cookies are linked to services provided by our trusted partners, as listed below. You decide whether or not these cookies are used.

We use personal cookies to:

See our list of personal cookies

3rd Party Cookies Purpose
fr, c_user, xs, wd, datr, presence, sb, pl, locale, lu, _e_oPLf_0, sb_ Monitors users who have arrived on the site through Facebook Ads and allows us to target the ads we place on other sites to people who have visited our website
IDE, NID, anj, id, d, mc, mdata, sess, uuid2, _kuid_ Monitors users and their purchases who have arrived on the site through Google Ads and allows us to target the ads we place on other sites to people who have visited our website
IDE, NID, test_cookie Monitors traffic from search engines
fujswc, fujswc_data Monitors sign up progress on the site and if a user has been interrupted or stopped

Managing cookies

There are ways you can control and manage cookies on your device. Please remember that any settings you change will not just affect the cookies we use. These changes will apply to all websites you visit (unless you choose to block cookies from particular sites).

Managing cookies in your browser

Most browsers will allow you to choose the level of privacy settings you want. You can block all cookies, or accept all cookies or pick a setting somewhere in between. This range lets you control your cookie settings, so you can:

Deleting cookies means that any preference settings you have made on a website will be lost. If you've set your preferences to opt out of cookies, this setting will be lost too, as that information is stored in a cookie. Blocking all cookies means functionality on our websites will be lost, as described above. We don't recommend turning all cookies off when using our websites.

If you want to reduce your cookie settings at any time - for example, if you accept all cookies, but later decide you don't want a certain type of cookie - you'll need to use your browser settings to remove any cookies dropped on your previous visit. Once you've changed your preference we won't drop anymore cookies of that type.

Find out how to manage your cookies using the most popular browsers below.

Internet Explorer


Google Chrome


Further information

Information about cookies

You can read more about cookies at:

Internet Advertising Bureau

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at: