Cookie Policy

So that you can make full use of the personalised features on our website, your computer, mobile phone or other device (all referred to here as 'device') will need to accept cookies.

Here you can see what cookies may be sent to your device by johnlewisbroadband.com and what we use each cookie for. You can set your browser to reject cookies (see the 'Help' menu of your browser to find out how to do this), but please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.

Cookies used on johnlewisbroadband.com

Below is a list of the main cookies used by johnlewisbroadband.com and what each is used for:

Cookie Name	What we use them for
s_sq, s_prop6, s_cc and s_vi	We use these cookies to see how many visitors use our website and which pages they view. We use this information to make improvements that make our website as usable as possible.
WC_USERACTIVITY_{xxxx}	This cookie allows us to identify a logged in customer and their various preferences, such as preferred language and which product assortment is relevant to them. It helps us to personalise the website for each visitor.
WC_AUTHENTICATION_{xxxx}	This cookie provides security when using the website: if a visitor has left their browser open and not logged out, this cookie will ensure that they are automatically logged out after 30 minutes of inactivity.
WC_ACTIVEPOINTER	This cookie remembers which branch a visitor has previously selected. This is important as different branches have different ranges of products, so we can use this cookie to determine which products to display to the visitor when they browse our website.
WC_PERSISTENT	If a visitor selects the Remember Me option when logging on to the website, this cookie allows us to remember them when using the website at a later date from the same device. On returning, visitors will be able to view certain pages as if they were logged in, however if they view or change any personal information or checkout, they will be prompted to login.
WC_SESSION_ESTABLISHED	This cookie is used to check we have stored a visitor's data in the secure fast-access part of our server. This ensures a faster website, which means a more efficient visit.
JSESSIONID	As our website is split over several servers to improve performance, this cookie allows us to direct the visitor's requests to the same server each time, increasing the speed of the website.
WC_USER_AUTHENTICATED	This cookie helps us recognise a visitor so we can display a welcome message and they can post comments on our forums and recipes.
WC_GENERIC_ACTIVITYDATA	This cookie remembers the preferences of a guest visitor, such as which language or branch they choose, so that we can personalise the site for them when they return.
LGP, TMP and TMS	These cookies show us how a visitor found our website and which website they came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing visitors to us.
rememberUserLogonID	If a visitor selects the Remember Me option when logging on to the site, this cookie remembers the email address used. The website will show that email address in the login email address field on subsequent visits by the same visitor from the same device.

How to manage cookies

Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalise and improve your experience of our website.

However, if you wish to restrict, block or delete cookies from johnlewisbroadband.com - or any other website - you can use your browser to do this. Each browser is different so check the 'Help' menu of your particular browser to learn how to change your cookie preferences.

Please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.

Third-party cookies

When you are on johnlewisbroadband.com you may notice that there is content from other websites - for example a video from YouTube or a store locator map from Google. We may also provide you with the opportunity to share information with others using social networks such as Facebook. We add this content from time to time to improve the user experience. As a result, you may be sent cookies from these other websites. John Lewis does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.

Some of the other business partners that may set cookies on johnlewisbroadband.com include:

Partner Name	What their cookies are used for
Omniture	Our business partner Omniture uses analytics software SiteCatalyst to help us and them take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. This information helps us to make improvements to our website, the shopping experience and marketing campaigns. The data stored by these cookies can be seen only by the relevant teams at John Lewis Broadband and Omniture, and never shows any confidential information.
Edigital	Our business partner Edigital Research invites our visitors to take part in a survey of their experience when using the johnlewisbroadband.com website. We use this survey to prioritise our ongoing web improvements. Cookies are used in this process to ensure we get a representative sample of visitors for our research and that no individual visitor is unfairly asked to participate in the survey.
Tagman Advertising Accuen Affiliate Window Bing Criteo DoubleClick Google LinkShare Responsys Specific Media TradeDoubler Yahoo	johnlewisbroadband.com will sometimes advertise using an external company to deploy cookies from our advertising partners listed. These are used to help us and our advertisers see which advertisements visitors click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not interchangeable. No confidential information is taken. Our business partner TagMan provides a global Opt-Out function, whereby a user can go to their website and switch off TagMan tracking: Manage Advertising cookies. If you opt out in this way for johnlewisbroadband.com, you will also be opting out for johnlewis.com and all other TagMan clients. This opt-out facility is also cookie based, meaning that if you clear your cookie history within your browser, you would need to opt out again.
Usablenet	Our business partner Usablenet use cookies to manage mobile sessions by monitoring idle times and enabling the full johnlewisbroadband.com website on mobile devices, which can be used to implement links such as 'view full site'. The cookie will expire after 30 minutes or at the end of the session.
Share Tools	Where johnlewisbroadband.com uses the opportunity to 'share' content with friends through social networks - such as Facebook - you may be sent cookies from these websites. John Lewis Broadband does not control the dissemination of these cookies and we suggest you check the third-party websites for more information about their cookies and to manage them. Facebook privacy policy YouTube privacy policy.
Adobe Flash	johnlewisbroadband.com may display video content using Adobe Flash Player. Adobe uses Flash Cookies (also known as Local Shared Objects) to help improve the user experience. Flash Cookies are stored on your device in much the same way as usual cookies, however they are managed by your browser differently. If you wish to disable or delete a Flash Cookie, see Adobe Flash Player security and privacy. Please bear in mind that if you disable Flash Cookies for johnlewisbroadband.com you may be unable to access certain content on the site.

Further information about cookies

If you wish to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.

For your information

John Lewis Broadband is provided by Plusnet plc.

^▼ Prices, content and terms may change at any time during your contract. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.

Broadband and Fibre Broadband

To sign up to one our broadband services, you will also have to sign up to John Lewis Broadband Phone, both on a 12-month contract. John Lewis Broadband Phone includes our Evening and Weekend^† call plan as standard. You can choose to take one of our other call plans at an additional monthly charge.

^* Broadband speed is described as 'up to' because your actual download speeds will vary. We'll give you the best download speed available (up to 17Mb if you live in a high speed area) dependent on your location, phone line, home wiring and time of day. Because of these factors your speed may be higher or lower than up to 17Mb. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.

^* Fibre broadband speed is described as 'up to' because your actual download speeds will vary. We'll give you the best download speed available on your line, with up to 76Mb download speed and 19Mb upload speed on Fibre Extra, and up to 38Mb download speed and 9.5Mb upload speed on Fibre. This is dependent on your location, phone line, home wiring and time of day. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.

Our broadband contracts: You must sign-up to a 12-month contract for one of our broadband services (John Lewis Broadband Unlimited, Fibre or Fibre Extra) and John Lewis Broadband Phone. If you choose to end either or both services within the minimum period, you will have to pay an early termination charge by way of compensation to us for ending your service(s) early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price Guide.

A broadband cease charge, as set out in our Price Guide, is payable if you choose to end your agreement for your broadband service and the service is ceased or you are switching your service to another provider on a different network.

Phone

To sign up to the John Lewis Broadband Phone service, you will also have to sign up to one of our broadband services (John Lewis Broadband Unlimited, Fibre or Fibre Extra), both on a 12-month contract. If you choose to end either or both services within the minimum period, you will have to pay an early termination charge by way of compensation to us for ending your service(s) early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price Guide.

John Lewis Broadband Phone includes our Evening and Weekend^† call plan as standard. You can choose to take one of our other call plans at an additional monthly charge. If you need a new phone line installing at your property, there is a £49.99 installation charge (excluding external construction charges). Details on our call plans are set out below:-

^†Call Plans

Evening and Weekend calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Calls must be started and finished within these times to be inclusive (non-chargeable) and any call that lasts more than 60 minutes will be chargeable. Our Evening and Weekend call plan is included as standard when you take John Lewis Broadband Phone.

Anytime calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Anytime also includes a 25% discount on calls to the top 35 international destinations. Our Anytime call plan costs £5.00 a month.

Anytime and International: means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime (except calls to indirect access numbers (which includes calling cards), dial-up Internet access and calls longer than 60 minutes). Hang up and re-dial before 60 minutes (local) and you won't be charged. Anytime and International also provides 300 inclusive minutes per month to the top 35 international destinations and a 25% discount on any further calls made to those 35 destinations over this amount within the month. Hang up and re-dial before 30 minutes on international calls, whilst in your inclusive minutes, and you won't be charged. Our Anytime and International call plan costs £7.00 a month.

Mobile Bolt-on: Unlimited calls to UK mobile numbers, hang up and re-dial before 60 minutes and you won't be charged. Mobile Bolt-on is available only to Anytime and Anytime and International call plan customers. Our Mobile Bolt-on costs £5.00 a month.

Service calls outside of your inclusive minutes: The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from John Lewis Broadband, plus a service charge set by the company you called. For all John Lewis Broadband Phone pricing, please see our Price Guide.

Standard Pricing

John Lewis Broadband Unlimited and John Lewis Broadband Phone. 12-month contract

John Lewis Broadband Unlimited costs £7.00 a month for the first 12 months, £11.00 a month thereafter. John Lewis Broadband Phone costs £15.50 a month (including Evening and Weekend^† calls). Additional call plans are available for an additional monthly charge. See Price Guide for details.

John Lewis Broadband Fibre and John Lewis Broadband Phone. 12-month contract

John Lewis Broadband Fibre costs £17.00 a month for the first 12 months, £22.50 a month thereafter. John Lewis Broadband Phone costs £15.50 a month (including Evening and Weekend^† calls). Additional call plans are available for an additional monthly charge. See Price Guide for details.

John Lewis Broadband Fibre Extra and John Lewis Broadband Phone. 12-month contract.

John Lewis Broadband Fibre costs £21.00 a month for the first 12 months, £27.50 a month thereafter. John Lewis Broadband Phone costs £15.50 a month (including Evening and Weekend^† calls). Additional call plans are available for an additional monthly charge. See Price Guide for details.

To find out more about our packages see the Buying Guide or for further information on pricing and charges see our Price Guide.