Cookies on the John Lewis Broadband website

We use cookies so that you get the best experience on our website. They'll remember your settings, improve social media features and make sure you get personalised offers.

You can accept all cookies, or choose which ones you're happy for us to use. You can change these at any time.

| Change settings Hide settings | View cookie policy

We’re refreshing a few things

On 7th October 2020, your broadband and line rental price will increase by 1.5%. We're also changing your terms, so that annual CPI price increases will apply to your broadband and line rental price from June 2021.

More about our Pricing and Terms changes

Change cookie settings

You can change your cookie settings at anytime.

Cookie Policy

What are cookies and why do we use them?

Cookies are small text files placed on your device when you visit a website or application. Your web browser (such as Google Chrome, Internet Explorer or Mozilla Firefox) then sends these cookies back to the website on each subsequent visit so that they can remember things like preferences.

Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, they remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Cookies last for different lengths of time depending on the job they do. There are session cookies and persistent cookies:

Your choices

We will only read or write cookies for the preference level you set when you first visit our website.

Please note that cookies set before you changed your settings will still be on your computer. You can remove them using your browser settings.

Our free online tool can help you manage the cookies we use on johnlewisbroadband.com. To use it, your web browser needs to support JavaScript - if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.

We also use a cookie to remember your cookie preferences. This means:

The cookies we use

The cookies used on our website fall into one of three categories:

Essential cookies

Essential cookies consist of two types of cookies: strictly necessary and performance cookies.

Strictly necessary

Strictly necessary cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing.

We use these strictly necessary cookies to:

Cookies we have defined as strictly necessary will NOT be used to:

Performance

Performance cookies collect information about how you use our website. For example, which pages you visit and if you experience any errors. These cookies are essential to us being able to operate and maintain our website.

These cookies don't collect any information that could identify you - all the information collected is anonymous.

Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.

In some cases, some performance cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed below.

We use performance cookies to:

Cookies we have defined as performance will NOT be used to:

See our list of essential cookies

1st Party Cookies Purpose
portalcommonsession, workplacecommonsession, commonsession Supporting user login functionality
affiliate Ensures the offer selected on the affiliate page is also shown on the site
olOmLoginEvent Provides anonymous analytics of number of logins
lastOpenOrderId Displays customers order status in My Account
tdtalk Supports cashback functionality through affiliates
WT_PENDING Supports anonymous affiliate analytics tracking
jlsession, jlsession_secret Support users logging into the site
LOCALE Saves the user's locale in the sign up process
SIGNUP_PENDING Supports the user through their sign up journey
TRACKING_TAG_PENDING Provides anonymous statistics on how our website is used
wlr_12_month Supports promotional functionality on the site
PHPSESSID Ensures the correct affiliate contact number is displayed instead of the standard sales number
SALESJOURNEYID Supports essential signup functionality
MvcSession Supports site login functionality
OmPendingVars Provides anonymous statistics on how our website is used
storagePreferences, clientDataSettings Provides cookie consent banner and stores cookie preferences
3rd Party Cookies Purpose
TRADEDOUBLER, AFFILIATE_ID, strBuyAtP36, _aw_m_, affwin_store, _callwind, COOKIE_REFERRAL_UID Allows affiliates to identify if a user has made a purchase
_D9J, bId Supports tracking sales with affiliates for reporting
aw2973, aw2974 Supports tracking sales with affiliates for reporting
_ga, _gid, _gat, AMP_TOKEN, _gac_*, _gali Supports anonymous tracking on how users engage with the site to improve it further
s_dslv, s_ev20, s_nr, s_vnum Provides anonymous statistics on how our website is used

Functional cookies

Functional cookies are used to provide services or to remember settings to improve your visit.

You decide whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you, such as 'live chat'.

We use functional cookies to:

Cookies we have defined as functional will not be used to:

See our list of functional cookies

1st Party Cookies Purpose
autologin Allows 'Remember Me' when users login
3rd Party Cookies Purpose
DataTables Supports sorting & filtering in tables. Retains current state of table
ecos.dt, ecos, eds, en-persist, __cfduid Supports provision of surveys and ensures they're not presented again

3. Personal cookies

Personal cookies are linked to services provided by our trusted partners, as listed below. You decide whether or not these cookies are used.

We use personal cookies to:

See our list of personal cookies

3rd Party Cookies Purpose
fr, c_user, xs, wd, datr, presence, sb, pl, locale, lu, _e_oPLf_0, sb_ Monitors users who have arrived on the site through Facebook Ads and allows us to target the ads we place on other sites to people who have visited our website
IDE, NID, anj, id, d, mc, mdata, sess, uuid2, _kuid_ Monitors users and their purchases who have arrived on the site through Google Ads and allows us to target the ads we place on other sites to people who have visited our website
IDE, NID, test_cookie Monitors traffic from search engines
fujswc, fujswc_data Monitors sign up progress on the site and if a user has been interrupted or stopped

Managing cookies

There are ways you can control and manage cookies on your device. Please remember that any settings you change will not just affect the cookies we use. These changes will apply to all websites you visit (unless you choose to block cookies from particular sites).

Managing cookies in your browser

Most browsers will allow you to choose the level of privacy settings you want. You can block all cookies, or accept all cookies or pick a setting somewhere in between. This range lets you control your cookie settings, so you can:

Deleting cookies means that any preference settings you have made on a website will be lost. If you've set your preferences to opt out of cookies, this setting will be lost too, as that information is stored in a cookie. Blocking all cookies means functionality on our websites will be lost, as described above. We don't recommend turning all cookies off when using our websites.

If you want to reduce your cookie settings at any time - for example, if you accept all cookies, but later decide you don't want a certain type of cookie - you'll need to use your browser settings to remove any cookies dropped on your previous visit. Once you've changed your preference we won't drop anymore cookies of that type.

Find out how to manage your cookies using the most popular browsers below.

Internet Explorer
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox
https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Google Chrome
https://support.google.com/chrome/answer/95647?hl=en

Safari
https://support.apple.com/kb/PH21411?locale=en_US

Further information

Information about cookies

You can read more about cookies at:
http://www.allaboutcookies.org

Internet Advertising Bureau

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu

For your information

John Lewis Broadband is provided by Plusnet plc.

Changes to prices and terms - 7th October 2020

On 7th October 2020, we'll be increasing the monthly broadband and line rental price for all John Lewis Broadband customers, by reference to the CPI rate published by the Office for National Statistics in May this year. This rate is 1.5%. If you receive a discount on your broadband and/or line rental price, the increase will be applied to the discounted price. See an example calculation in our Pricing and Terms FAQs.

We'll also be changing your terms and conditions, so that annual CPI price changes will apply from June 2021. We'll increase the monthly price of your broadband and line rental by the annual percentage increase in the Consumer Price Index (CPI) published by the Office for National Statistics in April of that year. We'll do this so that the price increase takes effect in June of each year, starting from June 2021.

For more details and to see a copy of your new terms and conditions see our Pricing and Terms FAQs.

John Lewis Broadband is a trading name of John Lewis plc, but the services are provided by Plusnet and the contract for these services is between you and Plusnet plc.

▼ Prices, content and terms may change at any time during your contract. You'll be informed about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.

Read more * †

Broadband and Fibre Broadband

To sign up to one of John Lewis Broadband's services, you will also have to sign up to John Lewis Broadband Phone, both on a 12-month contract. John Lewis Broadband Phone includes the Evening and Weekend† call plan as standard. You can choose to take one of our other call plans at an additional monthly charge.

*Broadband speed is described as 'average download speed of 10Mb' and 'average upload speed of 1Mb' as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Find out why speeds vary. Check your speed and products available at your location at www.johnlewisbroadband.com.

*Fibre broadband speed is described as 'average download speed of 36Mb' and 'average upload speed of 9Mb' on Fibre and 'average download speed of 66Mb' and 'average upload speed of 18Mb' on Fibre Extra as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Find out why speeds vary. Check your speed and products available at your location at www.johnlewisbroadband.com.

Our broadband contracts: You must sign-up to a 12-month contract for one of the broadband services (John Lewis Broadband Unlimited, Fibre or Fibre Extra) and John Lewis Broadband Phone. If you choose to end either or both services within the minimum period, you will have to pay an early termination charge by way of compensation for ending your service(s) early. This charge depends on your monthly price and the length of time remaining in your minimum term. How we calculate these charges is set out in the Price Guide.

Phone

To sign up to the John Lewis Broadband Phone service, you will also have to sign up to one of the broadband services (John Lewis Broadband Unlimited, Fibre or Fibre Extra), both on a 12-month contract. If you choose to end either or both services within the minimum period, you will have to pay an early termination charge by way of compensation for ending your service(s) early. This charge depends on your monthly price and the length of time remaining in your minimum term. How we calculate these charges is set out in the Price Guide.

John Lewis Broadband Phone includes the Evening and Weekend† call plan as standard. You can choose to take one of the other call plans at an additional monthly charge. If you need a new phone line installing at your property, there is a £49.99 installation charge (excluding external construction charges). Details on the available call plans are set out below:-

†Call Plans

Evening and Weekend calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Calls must be started and finished within these times to be inclusive (non-chargeable) and any call that lasts more than 60 minutes will be chargeable. A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Our Evening and Weekend call plan is included as standard when you take John Lewis Broadband Phone.

Anytime calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Anytime also includes a 25% discount on calls to the top 35 international destinations. A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Our Anytime call plan costs £6.00 a month.

Anytime and International: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime (except calls to indirect access numbers (which includes calling cards), dial-up Internet access and calls longer than 60 minutes). Hang up and re-dial before 60 minutes (local) and you won't be charged. Anytime and International also provides 300 inclusive minutes per month to the top 35 international destinations and a 25% discount on any further calls made to those 35 destinations over this amount within the month. Hang up and re-dial before 30 minutes on international calls, whilst in your inclusive minutes, and you won't be charged. A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Our Anytime and International call plan costs £8.00 a month.

Mobile Bolt-on: Unlimited calls to UK mobile and 070 personal numbering services, hang up and re-dial before 60 minutes and you won't be charged. Mobile Bolt-on is available only to Anytime and Anytime and International call plan customers. A fair usage limit of 150 calls or 1000 minutes (whichever is reached first) a month applies to calls to 070 personal numbering services. If you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions. A Mobile Bolt-on costs £5.00 a month.

Service calls outside of your inclusive minutes: The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from John Lewis Broadband, plus a service charge set by the company you called. For all John Lewis Broadband Phone pricing, please see our Price Guide.

Standard Pricing

John Lewis Broadband Unlimited and John Lewis Broadband Phone. 12-month contract

John Lewis Broadband Unlimited costs £2.50 a month for the first 12 months, £11.00 a month thereafter. John Lewis Broadband Phone costs £17.50 a month (including Evening and Weekend† calls). Additional call plans are available for an additional monthly charge. See Price Guide for details.

John Lewis Broadband Fibre and John Lewis Broadband Phone. 12-month contract

John Lewis Broadband Fibre costs £10.00 a month for the first 12 months, £22.50 a month thereafter. John Lewis Broadband Phone costs £17.50 a month (including Evening and Weekend† calls). Additional call plans are available for an additional monthly charge. See Price Guide for details.

John Lewis Broadband Fibre Extra and John Lewis Broadband Phone. 12-month contract.

John Lewis Broadband Fibre Extra costs £15.00 a month for the first 12 months, £27.50 a month thereafter. John Lewis Broadband Phone costs £17.50 a month (including Evening and Weekend† calls). Additional call plans are available for an additional monthly charge. See Price Guide for details.

To find out more about the John Lewis Broadband packages see the Buying Guide or for further information on pricing and charges see the Price Guide.