Contact us

There are several ways for you to get in touch:

Sales enquiries

Contact us by phone

0800 022 3300
8am – 8pm Monday to Friday
9am – 7pm Saturday
9am – 6pm Sunday

Existing customers

Manage your account online

Log in to My account.

Contact us by phone

0800 022 3300

Customer service, 24 hours a day, 7 days a week
Technical support, available all day every day

If you have your username and password to hand it'll make it easier for us to help you quickly.

All calls to 0800 numbers are free from landlines and mobiles.

By post

John Lewis Broadband
The Balance
2 Pinfold Street
S1 2GU

Making a complaint

At John Lewis Broadband, we're committed to providing outstanding customer service. But we know that things can go wrong, and there may be times when you feel we haven't given you the service you expect.

If you're unhappy with the products or services you've received or you've got a problem you'd like us to sort out, please let us know in writing so we can put things right.

Please see our Complaints Code of Practice for more information.