Contact us

There are several ways for you to get in touch:

Sales enquiries

Contact us by phone
0800 022 3300 (9am - 6pm, 7 days a week)

Existing customers

Contact us online
Contact us
We'll answer you within 24 hours during our operating hours.
Manage your account online
Log in to My account.
Contact us by phone
0800 022 3300
Technical support, all day, every day
Customer service, 9am - 6pm, 7 days a week
If you have your username and password to hand it'll make it easier for us to help you quickly.

Call charges vary depending on who is your telephone provider. If you are unsure it is best to contact them directly for their latest call charges. All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers; those that do charge will only charge these at local rates. Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

Making a complaint

At John Lewis Broadband, we're committed to providing outstanding customer service. But we know that things can go wrong, and there may be times when you feel we haven't given you the service you expect.

If you're unhappy with the products or services you've received or you've got a problem you'd like us to sort out, please let us know in writing so we can put things right. We'll contact you within 24 hours of hearing from you during office hours (Monday to Friday 9am to 5.30pm), or first thing next working day.

Please see our Complaints Code of Practice for more information.

Personal injury claims

If you've suffered any kind of accident resulting in injury in the course of business with us, please call us in the first instance to discuss your experience. If you've already spoken to us, but aren't satisfied with our response, then you may wish to seek professional advice on how to proceed. Your professional advisor should visit

Raise a query
By post
John Lewis Broadband
The Balance
2 Pinfold Street
S1 2GU

Copyright © John Lewis Partnership 2001-2012

John Lewis plc Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England.

Company registration number: 233462. VAT no: GB232457280

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