Cookies on the John Lewis Broadband website

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You can accept all cookies, or choose which ones you're happy for us to use. You can change these at any time.

Help and Support


We're committed to providing everyone with excellent customer service. This page provides lots of useful information about the services available to customers with a disability or impairment, to ensure all our customers can get the most out of their service.

Services for customers with disabilities

We provide a range of services to help keep you connected, and to help you manage your account as easily as possible. These include:

  • Allowing a third party to manage your account
  • Access to your bill and other documents in large print, braille or audio formats
  • Free directory enquiries services
  • Free priority fault repair for phone lines
  • Text relay services
  • Emergency SMS services

Find out more about all of these services.

What to look for when buying a home phone

You can buy phones (and other related devices) with special features designed especially for people with disabilities or impairments. We've put together some useful tips around what to look for when purchasing a home phone.

Find out more about what to look for when buying a home phone

Browsing the web

You can increase the text size of any website, or even get your computer to read pages aloud to you. How you do this depends on what internet browser you're using.

To learn more about the accessibility features that are available on most modern computers, we recommend you visit the AbilityNet website, which is an independent website created to help people with disabilities use digital technology at work, at home or in education. Get useful tips and advice on how you can get easier access to our site.

Contact us

We are here to help. Should you have any queries, please contact our Customer support team on 0800 022 3300 9am-6pm, 7 days a week.

Please have your username and password to hand. All calls to 0800 numbers are free from landlines and mobiles.

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Can't find what you're looking for?

If we've not been able to address your query through a support article please contact Customer support for further assistance.

Having problems with your broadband connection?

Use our Broadband troubleshooter to diagnose and fix the problem.

Service Status

For full details of our current issues or any maintenance work that could be affecting your service please visit our Service Status site.