CPI Plus 3.9% Guide

Our guide will take you through the what, when and how of CPI plus 3.9% price increases and if they apply to you.

Will these price increases apply to me?

These price increases apply to all John Lewis Broadband customers.

What's CPI?

The Consumer Price Index (CPI) rate is a figure released by the Office for National Statistics. The CPI is used for purposes such as uprating pensions, wages and benefits and can help in the understanding of inflation on family budgets. CPI measures the average price change as a percentage for a basket of 700 different goods and services which households buy.

What prices will increase by CPI plus 3.9%?

Our broadband, line rental, call plans and some call charges will go up in price in line with CPI plus 3.9% on or after 1st March every year from March 2022.

How will the CPI plus 3.9% price increases work?

On or after 1st March every year from March 2022, we'll take the CPI percentage rate published by the Office for National Statistics in January of that year and add an extra 3.9% to the rate. We'll increase the monthly price of broadband, line rental, call plans and call charges by the total percentage figure.

If the published CPI figure is negative, we'll only increase your prices by 3.9% in the relevant year.

Where you buy more than one service from us and each is subject to the price increase, the amount of the increase is calculated on each service separately. If you receive a discount on your price, the increase will be applied to this amount.

Here's an example to show how the price rise works.

Let's say:

You have John Lewis Unlimited Fibre Broadband and line rental and the price of your package is made up of:

  • John Lewis Unlimited Fibre Broadband - £23.89 per month
  • Line rental - £18.58 per month
  • Anytime call plan £6.28 per month
    Your total monthly = £48.74.
  • The CPI rate published in January 2022 is 0.9%
  • The CPI rate published in January 2023 is 1.2%
Monthly price up to March 2022 £48.74
Monthly price from March 2022 to Feb 2023 £51.09

John Lewis Unlimited Fibre Broadband £23.89 per month plus 4.8% (the 0.9% CPI rate published in January 2022 plus 3.9%)

= £23.89 x 4.8% = £1.15

£23.89 + £1.15 = £25.04 per month

Line rental £18.58 per month plus 4.8% (the 0.9% CPI rate published in January 2022 plus 3.9%)

£18.58 x 4.8% = £0.89

£18.58 + £0.89 = £19.47 per month

Anytime call plan £6.28 per month plus 4.8% (the 0.9% CPI rate published in January 2022 plus 3.9%)

£6.28 x 4.8% = £0.30

£6.28 + £0.30 = £6.58 per month



Total monthly price:

£25.04 + £19.47 + £6.58 = £51.09

Some call charges will also increase in price. See What about changes to call charges? for more details.
Monthly price from March 2023 to Feb 2024 £51.33

John Lewis Unlimited Fibre Broadband £25.04 per month plus 5.1% (the 1.2% CPI rate published in January 2023 plus 3.9%)

£25.04 x 5.1% = £1.28

£25.04 + £1.28 = £26.32 per month

Line rental £19.47 per month plus 5.1% (the 1.2% CPI rate published in January 2023 plus 3.9%)

£19.47 x 5.1% = £0.99

£19.47 + £0.99 = £20.46 per month

Anytime call plan £6.58 per month plus 5.1% (the 1.2% CPI rate published in January 2023 plus 3.9%)

£6.58 x 5.1% = £0.34

£6.58 + £0.34 = £6.92 per month



Total monthly price:

£26.32 + £20.46 + £6.92 = £53.70

Some call charges will also increase in price. See What about changes to call charges? for more details.

When will you tell me my prices are going up?

We'll need to wait for the CPI rate to be published each January to work out how it will change your price. We'll aim to let you know before we increase our prices.

What about changes to call charges?

Some call charges will go up in price in line with CPI plus 3.9% on or after 1st March every year from March 2022. Please see our Price Guide for details.

Here's an example to show how call charge price increases work:

A call to 01, 02 and 03 costs: 24.06p set up fee and 14.64p pence per minute rate.

Price up to March 2022 24.06p set up fee

14.64p pence per minute rate
Price from March 2022 to Feb 2023 25.21p set up fee

15.34p pence per minute rate

Worked out as follows:

Set up fee 24.06p per call plus 4.8% (the 0.9% CPI rate published in January 2022 plus 3.9%)

= 24.06p x 4.8% = 1.15p

24.06p + 1.15p = 25.21p set up fee



Pence per minute rate 14.64p plus 4.8% (the 0.9% CPI rate published in January 2022 plus 3.9%)

= 14.64p x 4.8% = 0.70p

14.64p + 0.70p = 15.34p pence per minute rate
Monthly price from March 2023 to Feb 2024 26.50p set up fee

15.34p pence per minute rate

Worked out as follows:

Set up fee 25.21p per call plus 5.1% (the 1.2% CPI rate published in January 2023 plus 3.9%)

= 25.21p x 5.1% = 1.29p

25.21p + 1.29p = 26.50p set up fee



Pence per minute rate 15.34p plus 5.1% (the 1.2% CPI rate published in January 2023 plus 3.9%)

= 15.34p x 5.1% = 0.78p

15.34p + 0.78p = 16.12p pence per minute rate

What about changes to early termination charges?

Early termination charges will also be subject to CPI plus 3.9% price rises on or after 1st March every year from March 2022.

Please see our Price Guide for details.

Can I cancel my contract because of these changes?

If we're only putting up the price of broadband, line rental, call plans and call charges in line with the CPI plus 3.9% and you choose to cancel because of that, you'll still need to pay any early termination charges if you're still within your minimum term. This is because the amount we can increase your price by is fixed to any increase in CPI plus 3.9% and we'll have made the price increase clear when you signed up and you'll have agreed to it in our terms and conditions.

If we put up our prices for any other reason though, you might be able to end your contract early without paying any charges.