Cookies on the John Lewis Broadband website

We use cookies so that you get the best experience on our website. They'll remember your settings, improve social media features and make sure you get personalised offers.

You can accept all cookies, or choose which ones you're happy for us to use. You can change these at any time.

Help and Support

Summary: Webspace is only available to customers who have transferred their broadband accounts from Waitrose or Greenbee accounts. John Lewis Broadband accounts don't come with webspace

If you were previously using either a Waitrose or Greenbee broadband account, you'll have been given an allocation of webspace as follows:

Service Amount of webspace Number of files allowed
Waitrose 50MB 4,000 files
Greenbee 100MB 8,000 files

To transfer files to and from your webspace, you'll need to use the following details:

For Waitrose webspace:

  • Your FTP server name is www.users.waitrose.com
  • Your username - the same one you use to log in to the John Lewis Broadband portal
  • Your password - Again, the same one used to log in to the John Lewis Broadband portal
  • To view your site, the address is http://www.users.waitrose.com/~username (replace username with your own username

For Greenbee webspace:

  • Your FTP server name is www.users.greenbee.net
  • Your username - the same one you use to log in to the John Lewis Broadband portal
  • Your password - Again, the same one used to log in to the John Lewis Broadband portal
  • To view your site, the address is http://www.users.greenbee.net/~username/ (replace username with your own username

You can check how much space and how many files you are using if your FTP program displays a log of FTP commands as part of its interface. Look for a panel with lines of text such as

COMMAND:> LIST or COMMAND:> PWD.

Just after logging in you should see a line similar to

226-Transfer complete
226 Quotas on: Kb: 0.00/51200.00 files: 0/4000.

Can't find what you're looking for?

If we've not been able to address your query through a support article please contact Customer support for further assistance.

Having problems with your broadband connection?

Use our Broadband troubleshooter to diagnose and fix the problem.

Service Status

For full details of our current issues or any maintenance work that could be affecting your service please visit our Service Status site.