Help and Support

If you've not set up your John Lewis Broadband email address, you can do so by logging into My account and going to the Email section.

You can also use the same link to check your existing email account details.

Having problems with your broadband connection?

Report a problem with your service. It's faster by text.

Service Status

For full details of our current issues or any maintenance work that could be affecting your service please visit our Service Status site.

Can't find what you're looking for?

If we've not been able to address your query through a support article please contact Customer support for further assistance.