Help and Support

  1. In Outlook 2007, go to Tools on the top bar and select Account Settings...

    In Outlook 2007, go to Tools on the top bar and select Account Settings.
  2. Select the email account you want to check or edit and click Change...

    Select the account you want to edit from the list and click Change...
  3. You'll now see the Internet E-mail Settings screen. From here you can check and edit any of the settings for your email account (look below the screenshot if you're not sure what the settings should be).

    You'll now see the Internet E-mail Settings screen. From here you can check and edit any of the settings for your email account (see below the screenshot if you need help with this).
  • Your name: This should be your name (or the name you'd like people to see when you send them email)
  • Email address: This should the John Lewis Broadband email address you're editing
  • Account type: This will either say POP3 or IMAP (this setting can only be chosen when setting an account up)
  • Incoming mail server: For POP3, this needs to be mail.johnlewisbroadband.com, for IMAP this needs to be imap.johnlewisbroadband.com
  • Outgoing mail server (SMTP): This should be relay.johnlewisbroadband.com
  • Username & password: Make sure you've entered the username and password for the email address you're setting up (I don't know what these are)
  • More settings: Clicking this will allow you to check and edit the advanced settings for your email account (click here to find out more)

When you've finished editing the settings, click Next.

Your email username and password

Your username is your email address and your password is the one you log in to this website with.

More Settings for your Outlook 2007 Email account

The advanced settings for your email account are split between 4 tabs: General, Outgoing Server, Connection and Advanced.

The advanced settings for your email account are split between 4 tabs: General, Outgoing Server, Connection and Advanced.

Below we'll explain what you can edit under each tab.

If you make any changes that you want to keep, click OK to close the window.

General

On this tab you'll see the name of the account holder and email address.

Make sure these are entered correctly. You can leave the Reply E-mail and Organization fields blank unless you have reason not to.

The General Tab

Outgoing server

Here you can switch on SMTP authentication. If you want to do this, please see our Outlook 2007 SMTP authentication guide.

The Outgoing Server Tab

Connection

Use this tab to configure how Outlook 2007 connects to the internet. Unless you use different connection types (e.g. dial-up or mobile dongles), you should leave this set to Connect using my local area network (LAN).

The Connection Tab

Advanced

Unless you want to keep a copy of your email messages on our server, you shouldn't need to alter the settings on this tab.

If you're using an IMAP account, the Incoming server port number should 143, otherwise your settings should match the screenshot below.

The Advanced Tab

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