In Outlook 2003, go to Tools on the top bar and select E-mail Accounts...
Select the email account you want to check or edit and click Change...
You'll now see the Internet E-mail Settings screen. From here you can check and edit any of the settings for your email account (look below the screenshot if you're not sure what the settings should be).
- Your Name: This should be your name (or the name you'd like people to see when you send them email)
- Email address: This should the John Lewis Broadband email address you're editing
- User name & Password: Make sure you've entered the username and password for the email address you're setting up (I don't know what these are)
- Incoming mail server: For POP3, this needs to be mail.johnlewisbroadband.com, for IMAP this needs to be imap.johnlewisbroadband.com
- Outgoing mail server (SMTP): This should be relay.johnlewisbroadband.com
- More Settings: Clicking this will allow you to check and edit the advanced settings for your email account (click here to find out more)
When you've finished editing the settings, click Next.
That's all you need to do. If you have any questions about your email service or you experience any problems, please Contact us.
Your email username and password
Your username is your email address and your password is the one you log in to this website with.
More Settings for your Outlook 2003 Email account
The advanced settings for your email account are split between 4 tabs: General, Outgoing Server, Connection and Advanced
Below we'll explain what you can edit under each tab.
If you make any changes that you want to keep, click OK to close the window.
On this tab you'll see the name of the account holder and email address.
Make sure these are entered correctly. You can leave the Reply E-mail and Organization fields blank unless you have reason not to.
Here you can switch on SMTP authentication. If you want to do this, please see our Outlook 2003 SMTP authentication guide.
Use this tab to configure how Outlook 2003 connects to the internet. Unless you use different connection types (e.g. dial-up or mobile dongles), you should leave this set to Connect using my local area network (LAN).
Unless you want to keep a copy of your email messages on our server, you shouldn't need to alter the settings on this tab.
If you're using IMAP (rather than POP3), the Incoming server port number should 143, otherwise your settings should match the screenshot below.
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