Cookies on the John Lewis Broadband website

We use cookies so that you get the best experience on our website. They'll remember your settings, improve social media features and make sure you get personalised offers.

You can accept all cookies, or choose which ones you're happy for us to use. You can change these at any time.

Help and Support

John Lewis Broadband is a trading name of the John Lewis Partnership, but the service is provided by Plusnet plc and the contract for these service is with Plusnet.

In the rest of this Privacy Policy, "we", "our" and "Plusnet" means Plusnet Plc.

About this Privacy Policy

We know that privacy is very important to our customers.

We want you to understand why we need to collect personal information, how we use that information and to feel confident we’ll protect it.

We’ve tried to set this out as simply as possible in this Privacy Policy.

Information collected for the provision of the John Lewis Broadband Service

Plusnet is responsible for providing the services under the John Lewis Broadband brand, and for the personal information that is collected and how it is used for providing the John Lewis Broadband services. We will handle your personal information when we’re providing the John Lewis Broadband services as set out in the Plusnet Privacy Policy.

The Plusnet Privacy Policy applies to the products and services we provide (such as telephone, broadband and email) and when you browse the John Lewis Broadband website. It also covers when you interact with us in relation to John Lewis Broadband services (for example by responding to a survey, entering a prize promotion, calling our helpdesk, generally enquiring about our services) or otherwise provide your personal information to us.

You can link to the John Lewis Partnership, and other third party websites, from the John Lewis Broadband website. This Privacy Policy does not apply to the use of your personal information by those websites as we aren’t responsible for them. We recommend that you review the privacy policies on those websites before providing your personal information via them.

Information collected for other John Lewis brands

We may collect your permission to receive marketing from other John Lewis brands operated by the John Lewis partnership when you sign up for, or otherwise use, the John Lewis Broadband service. We will share this information and your contact details with the relevant part of the John Lewis partnership. This part of the John Lewis partnership will be responsible for the marketing they carry out.

Access and updating your information

You can access and update the information Plusnet hold about you using the online forms in the Plusnet Privacy Policy. Just let us know that you’re a John Lewis Broadband customer.

If you require another John Lewis brand to provide you with access to and to update the information they hold about you, you should contact them directly.

Cookies

For information about how we use cookies on the John Lewis Broadband website, please see our Cookie Policy .

Our Privacy Policy does not cover the collection and use of your personal information by other companies and organisations that advertise our products and services and that use cookies, tags and other technologies to serve and offer relevant online advertisements to you.

Can't find what you're looking for?

If we've not been able to address your query through a support article please contact Customer support for further assistance.

Having problems with your broadband connection?

Use our Broadband troubleshooter to diagnose and fix the problem.

Service Status

For full details of our current issues or any maintenance work that could be affecting your service please visit our Service Status site.