Help and Support

Already a customer?

Use Contact us and if the answer's already on our website it'll show you exactly where to look. Guides, tutorials, helpful links, it's all there for you.

Or use Contact us to raise a query directly with Customer support. They'll take ownership of it and will be in touch with you once they've got your answer. So, no hanging on the phone when you could be doing something more useful.

If you'd like to speak to Customer support, you'll find details below.

Thinking of joining us?

You can place your order on our website - go to our Home page and select the service you wish to buy. If you'd like to speak to Customer support, you'll find the number below:

Call us

Department Number Availability
Sales 0800 022 3300 8am – 8pm Monday to Friday
9am – 7pm Saturday
9am – 6pm Sunday (except Bank Holidays)
You'll need your payment details if you want to place an order.
Customer support 0800 022 3300 24 hours a day, 7 days a week (except Bank Holidays)
You'll need your username and password handy.
Technical support 0800 022 3300 Available all day every day
Cancellations 0800 022 3300 9am - 5.30pm, every weekday (except Bank Holidays)

0800 numbers are free to call from landlines and mobiles.

By Post

If you want to write to us it's much quicker to use Contact us, but if you do need to send us something our address is:

John Lewis Broadband, The Balance, 2 Pinfold Street, Sheffield, S1 2GU

Can't find what you're looking for?

If we've not been able to address your query through a support article please contact Customer support for further assistance.

Having problems with your broadband connection?

Use our Broadband troubleshooter to diagnose and fix the problem.

Service Status

For full details of our current issues or any maintenance work that could be affecting your service please visit our Service Status site.