Acceptable use policy

  1. Application of the Service
    1. You are required to sign-up to an appropriate account type depending on your required utilisation. Home accounts are provided for Consumers. John Lewis Broadband does not provide accounts for commercial use. For guidance, we consider commercial use to be at a level above that which is running a part time Business or supporting any kind of hobby.
    2. The Service includes a number of product features. Not all product features are activated as standard. Product features that require Customer activation are subject to reset should they remain unused for 3 months.
  2. Disruption to the Service
    1. You may not disrupt the Service(s). The Service(s) also may not be used to interfere with computer networking or telecommunications Services to any user, host or network, including, without limitation, denial of Service attacks, flooding of a network, overloading a Service, improper seizing and abuse of operator privileges and attempts to "crash" a host. The transmission or dissemination of any information or Software that contains a virus or other harmful feature is also prohibited. You are solely responsible for the security of any device you choose to connect to the Services, including any data stored on that device.
    2. Using the Service, particularly "Always On" products, to run open servers, such as SMTP relay, web proxy and NNTP, is prohibited. We define an open server being one which can be connected to over the Internet by hosts not in a trusted list.
  3. Inappropriate Use
    1. There may be content on the Internet or otherwise available through the Service(s) which may be offensive to some individuals, or which may not be in compliance with all local laws, regulations and other rules. For example, it is possible to obtain access to content that is pornographic or offensive, particularly to children. We can assume no responsibility for the content contained on the Internet or otherwise available through the Service(s). You must assume the risk of accessing content through the Service, and neither we nor any of our employees, shall have any liability for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to access to such content. Parents may want to use a program capable of restricting access to sexually explicit material on the Internet. Content questions or complaints should be addressed to the content provider, and not us.
    2. You are solely responsible for any information that you publish on the Internet or other Internet Service(s). You must ensure that the recipient of the content is appropriate. For example, you must take appropriate precautions to prevent minors from receiving inappropriate content. We and our employees reserve the right to refuse to post or to remove any information or materials, in whole or in part, that it, in its sole discretion, deems to be offensive, indecent, or otherwise inappropriate regardless of whether such material or its dissemination is unlawful.
    3. You must not use the service or allow the service to be used:
      1. in any way which breaks any law or the conditions of any licence or rights of others;
      2. to make offensive , indecent, menacing, nuisance or hoax calls or to cause annoyance , inconvenience or needless anxiety;
      3. to send, knowingly receive, upload, download, or use any material which is offensive, abusive, defamatory, obscene or menacing; or
      4. in any way which we reasonably think will, or is likely to, affect how we provide the service to you or any of our customers.
  4. Legal Obligations
    1. We and our employees have no obligation to monitor transmissions made on the Service(s). However, we and our employees have the right to monitor such transmissions from time to time and to disclose the same in accordance with your Agreement.
    2. By using the Service(s) to reproduce, publish, display, transmit and distribute content, you are warranting that the content complies with this Policy and you are authorising us and our employees to reproduce, publish, display, transmit and distribute such content as necessary for us to deliver the content in a timely manner when required through legal processes.
    3. If you do not abide by the limitations of your Service(s), you will have action taken against them, not limited to, but including instant termination of your account without a refund.
    4. Any decision made by us in relation to this Service shall be final.
  5. Broadband Acceptable Use Policy
    1. General
      1. The Broadband Internet access component of your account is based on a contended service. This policy contains guidelines on how you can use this Service. We manage our network using prioritisation techniques to ensure that during busy periods time sensitive applications such as VoIP, email, gaming and web browsing are given priority over bandwidth intensive, non-time-sensitive applications such as Peer-to-Peer (P2P) file sharing. Traffic shaping is used to a greater or lesser extent on all our Broadband Services.
      2. These guidelines are to give you a clear expectation as to what constitutes fair and reasonable account usage. You are bound by these guidelines we impose on you, as a user of the Service, in order that we can operate a reliable service for our customers.
      3. If you do not abide by the limitations of this account, we will take action against you not limited to, but including, instant termination of your account without a refund.
      4. Any decision made by us in relation to this Service shall be final.
  6. Web Space Acceptable Use Policy
    1. Definitions
      1. "subscription Services" - means all Services for which the Customer pays a subscription fee.
    2. Use of Web Space
      1. We prohibit commercial use of Web space provided on home Services.
      2. You are allowed the amount of Web space and bandwidth per day for page views and downloads from your web space, as described here.
      3. If you have chosen a John Lewis Broadband email address during signup, you must accept email to this address.
      4. Technical support is only available for uploading, downloading and viewing pages. No support will be given for HTML authoring or page design.
      5. Any scripts provided by us are provided "as is", and as such will not be maintained by us. No guarantee is given as to the functionality of the scripts, nor their fitness for any particular purpose.
      6. You will be responsible for retaining copies of your own data. We will not keep backups of your web space. We accept no responsibility for loss of data, information in any form or other matters whatsoever which result from the use of this Service.
      7. You will be responsible for the content of your pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK law. The trading of illegal Software or pornographic material is specifically forbidden.
      8. You may not post any adult material, material liable to offend, defamatory, confidential, secret or other proprietary material using your Web pages. You will be held responsible for and accept responsibility for any material of this nature available on your web pages. We accept no responsibility for material of this nature available on your web pages.
      9. We shall not be held liable for any loss howsoever caused by data on your web space.
      10. We reserve the right to suspend any or all of the web space Service, or remove any material from the web space Service at their sole discretion, without warning or notice.
      11. We reserve the right to restrict the Service of or remove content from any web space that we deem as being detrimental to the Services as a result of the amount of traffic generated over and above the allocation to each Service.
      12. We reserve the right to vary the terms of use and acceptable use policy for this Service at our sole discretion with 30 days prior notice. See clause 24 for a further explanation.
      13. Any decision made by us in relation to this Service shall be final.
      14. By uploading to your web space, you will be deemed to have understood, agreed to and accepted the Terms and Conditions of use of the web space Service.
  7. Email Acceptable Use Policy
    1. Use of Email
      1. If you have chosen a John Lewis Broadband email address during signup, you must accept and regularly read email to this address (username@john-lewis.com). Where you have not accessed your email account for a period of 90 days we reserve the right to delete the email account.
      2. We accept no responsibility for loss of data, information in any form or other matters whatsoever which result from the use of this Service.
      3. If you exceed a total of 1GB (Gigabytes) of email on our servers for more than a 30 day period it will be removed without notice to you. If your use of the email service is such that it has, or is likely to have, a detrimental effect on the service or to other users of the service we may remove your access to your email without notice.
      4. You may not send any adult material, material liable to offend, defamatory, confidential, secret or other proprietary material using the email service. You will be held responsible for and accept responsibility for any material of this nature available via your email. We accept no responsibility for material of this nature available via your email and if you use the service in this way we may remove your access to your email without notice.
      5. We shall not be held liable for any loss of material however occasioned.
      6. Access to your John Lewis Broadband email will not be possible if your account is, for any reason, suspended.
      7. You may not use your email to post unsolicited messages to groups of people, nor may you operate an Open Relay. We accept no responsibility for material of this nature available via your email and if you use the service in this way we may remove your access to your email without notice.
      8. If so requested by us or a recipient of your email, you must desist from posting messages to said recipient on request.
      9. Any decision made by us in relation to this Service shall be final.

Copyright © John Lewis Partnership 2001-2012

John Lewis plc Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England.

Company registration number: 233462. VAT no: GB232457280

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