CPI Plus 3.9% Guide

Our guide will take you through the what, when and how of CPI plus 3.9% price increases and if they apply to you.

Will these price increases apply to me?

These price increases apply to all John Lewis Broadband customers.

What's CPI?

The Consumer Price Index (CPI) rate is a figure released by the Office for National Statistics. The CPI is used for purposes such as uprating pensions, wages and benefits and can help in the understanding of inflation on family budgets. CPI measures the average price change as a percentage for a basket of 700 different goods and services which households buy.

What prices will increase by CPI plus 3.9%?

Our broadband, line rental, call plans and some call charges will go up in price in line with CPI plus 3.9% on or after 1st June 2021 and then on or after 1st March every year from March 2022.

For any customer who signs-up or take a new contract on or after 7th October 2020, early termination charges will also increase in line with CPI plus 3.9%

How will the CPI plus 3.9% price increases work?

On or after 1st June 2021 we'll take the CPI percentage rate published by the Office for National Statistics in April of that year and add an extra 3.9% to the rate. We'll increase the monthly price of broadband, line rental, call plans and call charges by the total percentage figure.

On or after 1st March every year from March 2022, we'll take the CPI percentage rate published by the Office for National Statistics in January of that year and add an extra 3.9% to the rate. We'll increase the monthly price of broadband, line rental, call plans and call charges by the total percentage figure.

If the published CPI figure is negative, we'll only increase your prices by 3.9% in the relevant year.

Where you buy more than one service from us and each is subject to the price increase, the amount of the increase is calculated on each service separately. If you receive a discount on your price, the increase will be applied to this amount.

Here's an example to show how the price rise works.

Let's say:

You have John Lewis Unlimited Fibre Broadband and line rental and the price of your package is made up of:

  • John Lewis Unlimited Fibre Broadband - £22.84 per month
  • Line rental - £17.76 per month
  • Anytime call plan £6.00 per month
    Your total monthly = £46.60.
  • The CPI rate published in April 2021 is 0.7%
  • The CPI rate published in January 2022 is 1.2%
Monthly price up to June 2021 £46.60
Monthly price from June 2021 to Feb 2022 £48.75

John Lewis Unlimited Fibre Broadband £22.84 per month plus 4.6% (the 0.7% CPI rate published in April 2021 plus 3.9%)

= £22.84 x 4.6% = £1.05

£22.84 + £1.05 = £23.89 per month

Line rental £17.76 per month plus 4.6% (the 0.7% CPI rate published in April 2021 plus 3.9%)

£17.76 x 4.6% = £0.82

£17.76 + £0.82 = £18.58 per month

Anytime call plan £6.00 per month plus 4.6% (the 0.7% CPI rate published in April 2021 plus 3.9%)

£6.00 x 4.6% = £0.28

£6.00 + £0.28 = £6.28 per month



Total monthly price:

£23.89 + £18.58 + £6.28 = £48.75

Some call charges will also increase in price. See What about changes to call charges? for more details.
Monthly price from March 2022 to Feb 2023 £51.24

John Lewis Unlimited Fibre Broadband £23.89 per month plus 5.1% (the 1.2% CPI rate published in January 2022 plus 3.9%)

£23.89 x 5.1% = £1.22

£23.89 + £1.22 = £25.11 per month

Line rental £18.58 per month plus 5.1% (the 1.2% CPI rate published in January 2022 plus 3.9%)

£18.58 x 5.1% = £0.95

£18.58 + £0.95 = £19.53 per month

Anytime call plan £6.28 per month plus 5.1% (the 1.2% CPI rate published in January 2022 plus 3.9%)

£6.28 x 5.1% = £0.32

£6.28 + £0.32 = £6.60 per month



Total monthly price:

£25.11 + £19.53 + £6.60 = £51.24

Some call charges will also increase in price. See What about changes to call charges? for more details.

When will you tell me my prices are going up?

We'll need to wait for the CPI rate to be published in April 2021 and then every January from 2022 onwards to work out how it will change your price. We'll aim to let you know before we increase our prices.

What about changes to call charges?

Some call charges will go up in price in line with CPI plus 3.9% on or after 1st June 2021 and then on or after 1st March every year from March 2022. Please see our Price Guide for details.

Here's an example to show how call charge price increases work:

A call to 01, 02 and 03 costs: 23p set up fee and 14p pence per minute rate.

Price up to June 2021 23p set up fee

14p pence per minute rate
Price from June 2021 to Feb 2022 24.06p set up fee

14.64p pence per minute rate

Worked out as follows:

Set up fee 23p per call plus 4.6% (the 0.7% CPI rate published in April 2021 plus 3.9%)

= 23p x 4.6% = 1.06p

23p + 1.06p = 24.06p set up fee



Pence per minute rate 14p plus 4.6% (the 0.7% CPI rate published in April 2021 plus 3.9%)

= 14p x 4.6% = 0.64p

14p + 0.64p = 14.64p pence per minute rate
Monthly price from March 2022 to Feb 2023 25.17p set up fee

15.31p pence per minute rate

Worked out as follows:

Set up fee 24.06p per call plus 5.1% (the 1.2% CPI rate published in January 2022 plus 3.9%)

= 24.06p x 5.1% = 1.11p

24.06p + 1.11p = 25.17p set up fee



Pence per minute rate 14.64p plus 5.1% (the 1.2% CPI rate published in January 2022 plus 3.9%)

= 14.64p x 5.1% = 0.67p

14.64p + 0.67p = 15.31p pence per minute rate

What about changes to early termination charges?

Early termination charges will also be subject to CPI plus 3.9% price rises on or after 1st June 2021 and then on or after 1st March every year from March 2022.

Please see our Price Guide for details.

Can I cancel my contract because of these changes?

If we're only putting up the price of broadband, line rental, call plans and call charges in line with the CPI plus 3.9% and you choose to cancel because of that, you'll still need to pay any early termination charges if you're still within your minimum term. This is because the amount we can increase your price by is fixed to any increase in CPI plus 3.9% and we'll have made the price increase clear when you signed up and you'll have agreed to it in our terms and conditions.

If we put up our prices for any other reason though, you might be able to end your contract early without paying any charges.