| Fibre broadband connection settings | |
|---|---|
| Broadband username | USERNAME@john-lewis.com - username guide |
| Connection type | PPPoE always on |
| Broadband connection settings | |
|---|---|
| Broadband username | USERNAME@john-lewis.com - username guide |
| Broadband password | Your account password |
| Connection type | PPPoA |
| VPI & VCI | 0 & 38 |
| Multiplex Method | VC-MUX or VC Based |
| Primary DNS | Leave blank |
| Secondary DNS | Leave blank |
| Email Settings - [more] | |
|---|---|
| Email address format | USERNAME@john-lewis.com |
| Incoming (POP3) Server | mail.johnlewisbroadband.com |
| Outgoing (SMTP) Server | relay.johnlewisbroadband.com |
| IMAP Server | imap.johnlewisbroadband.com |
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