Help and Support

Fibre broadband connection settings
Broadband username USERNAME@john-lewis.com - username guide
Connection type PPPoE always on
Broadband connection settings
Broadband username USERNAME@john-lewis.com - username guide
Broadband password Your account password
Connection type PPPoA
VPI & VCI 0 & 38
Multiplex Method VC-MUX or VC Based
Primary DNS Leave blank
Secondary DNS Leave blank
Email Settings - [more]
Email address format USERNAME@john-lewis.com
Incoming (POP3) Server mail.johnlewisbroadband.com
Outgoing (SMTP) Server relay.johnlewisbroadband.com
IMAP Server imap.johnlewisbroadband.com

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John Lewis plc Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England.

Company registration number: 233462. VAT no: GB232457280