To cancel your service, you can call Customer support on 0800 022 3300, request your cancellation online using Contact us, or in writing to our address via Recorded Delivery.
We'll be able to process your request after a quick security check. Before you do, it's worth running through this article to understand all the ins and outs.
10 Days Notice
You need to give us at least 10 days notice to cancel your service. It's best to cancel just before an invoice date or you may end up paying a full month's subscription for your remaining days or weeks.
Cancelling in your first 12 months
If you're still within the first 12 months of your contract you'll need to pay an early termination charge. For more information, see our Terms and conditions.
Migrating your broadband service to another Internet Service Provider
Cancelling broadband and cessation charges
BT has introduced a £25 charge for removing broadband from a telephone line. You'll need to pay this charge if you cancel your broadband service without migrating it to another provider. The cost applies in a number of other situations:
- A name change on your phone bill, which results in the automatic removal of broadband service.
- You are moving to a new address. See our Moving home guide.
- You are moving telephone service away from a BT based line (e.g. a cable provider).
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