Service Status

Service Status Duration Next update
Broadband Problems Planed Maintenance 10 Days 8 Hrs 0 Mins 03/10/2016 @ 10:00
Email OK 317 Days 10 Hrs 17 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services Problems 6 Days 7 Hrs 55 Mins 27/09/2016 @ 18:00
My Account OK Planed Maintenance 67 Days 7 Hrs 21 Mins  

Service Status Messages

Title of Message: Fault Response Times - NEW

20/09/2016 @ 17:04

Due to a number of issues including the recent storms, our suppliers are experiencing longer delays than normal to get phone & broadband faults sorted With these delays, it'll now take 5 working days to update on existing faults. We're really sorry for this inconvenience

Kind Regards

Customer Support


Title of Message: Webmail and other services (88343) - RESOLVED

09/10/2015 @ 09:00

This is an update to our previous post regarding problems with access to our webmail platform.

The problem has been resolved and customers should be able to access the webmail platform.

Kind Regards

Matthew Wheeler
Customer Relations


Title of Message: Webmail and other services (88343) - NEW

09/10/2015 @ 04:38

We're currently experiencing problems with access to our webmail platform. This may also be affecting some other services.

Attempting to access this may currently be resulting in errors.

Our engineers are currently investigating this issue and we'll provide further updates as they are available.

Please accept our apologies for any inconvenience this may cause.

Kind Regards,

Chris Parr
Customer Support


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John Lewis Broadband is a trading name of John Lewis plc. John Lewis Broadband is provided by Plusnet plc. Registered office The Balance, 2 Pinfold Street, Sheffield, S1 2GU.
Company registration number 3279013. VAT No. 245 7193 48

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