Service Status

Service Status Duration Next update
Broadband OK 1 Days 23 Hrs 23 Mins  
Email Problems 7 Days 22 Hrs 34 Mins 14/12/2016 @ 14:00
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services OK 34 Days 22 Hrs 46 Mins  
My Account OK 139 Days 21 Hrs 31 Mins  

Service Status Messages


Title of Message: Fault Response Times - FINAL

Created:
21/11/2016 @ 15:44

Response times to fault reports are now within the time scale we would have expected prior to this service status.

This will be our final update on this matter, however we will continue to monitor the response times moving forward.

We apologise for any inconvenience which may have been encountered during this time.

 


Title of Message: Fault Response Times - UPDATE

Created:
03/11/2016 @ 15:23

We're continuing to work on bring the fault response times down, all faults should be responded to within 5 days.

We'll keep you updated on any changes to this.

Kind Regards,

Customer Support

 


Title of Message: Fault Response Times - UPDATE

Created:
27/10/2016 @ 11:32

We've made progress on our response times to fault reports.

Although some faults are still taking longer than wed like to respond to, were now replying to the majority in under 3 days.

We'll keep you updated on any changes to this.

Kind Regards,

Customer Support

 


Title of Message: Fault Response Times - UPDATE

Created:
20/10/2016 @ 12:22

Unfortunately at the moment updates on faults are taking around 5 working days. We're working hard to reduce this.

We'll keep you updated on any changes to this.

Kind Regards,

Customer Support

 


Title of Message: Fault Response Times - UPDATE

Created:
12/10/2016 @ 10:24

Unfortunately we're still slightly behind where we'd like to be with responding to fault reports, at the moment this is around 5 working days.

We'll keep you updated on any changes to this.

Kind Regards,

Customer Support

 

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John Lewis Broadband is a trading name of John Lewis plc. John Lewis Broadband is provided by Plusnet plc. Registered office The Balance, 2 Pinfold Street, Sheffield, S1 2GU.
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