Service Status

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Service Status Messages


Title of Message: Customer Support phone system problems (82926) - RESOLVED

Created:
25/09/2014 @ 10:03

This is an update to our previous posts regarding issues with our internal phone system.

Our engineers have identified the issue and resolved this so any user's whose calls were dropped should be able to call back.

Please accept our apologies for any inconvenience this may have caused.

Kind regards,

Linn Karstrom
Customer Relations

 


Title of Message: Customer Support phone system problems (82926) - NEW

Created:
25/09/2014 @ 08:47

Further to our previous post stating that the issues had been resolved it seems that we are still experiencing problems with our internal telephone system.

Our engineers are investigating and we'll provide another update shortly.

Apologies for any inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

 


Title of Message: Customer Support phone system problems (82926) - RESOLVED

Created:
25/09/2014 @ 08:40

This is an update to our previous post regarding issues with our internal phone system.

Our engineers have identified the issue and resolved this so any user's whose calls were dropped should be able to call back.

Please accept our apologies for any inconvenience this may have caused.

Kind regards,

Linn Karstrom
Customer Relations

 


Title of Message: Customer Support phone system problems (82926) - NEW

Created:
25/09/2014 @ 08:09

We are currently experiencing problems with our internal telephone system.

Earlier this morning we became aware of some issues which may be causing some user's calls to be dropped when speaking to us and when waiting to get through to us.

Our engineers are investigating and we'll provide another update shortly.

Apologies for any inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

 


Title of Message: Customer Support Telephone System Problems (82858) - RESOLVED

Created:
17/09/2014 @ 19:48

This is an update to our previous post regarding our internal phone system.

This has now been resolved by our network engineers so customers should be able to call us as normal, however, please note that there will be very long wait times due to this evening's outage.

Apologies again for the inconvenience.

Kind regards,

Linn Karstrom
Customer Relations

 

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