Service Status

Service Status Duration Next update
Broadband Problems Planed Maintenance 4 Days 22 Hrs 22 Mins 05/08/2014 @ 16:00
Email OK 128 Days 18 Hrs 13 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 37 Days 22 Hrs 2 Mins  
Support services OK 273 Days 16 Hrs 38 Mins  
My Account OK Planed Maintenance 18 Days 19 Hrs 54 Mins  
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Service Status Messages


Title of Message: Customer Support Phone System Problems (77774) - RESOLVED

Created:
01/11/2013 @ 13:51

This is an update to our previous posts regarding issues with our phone system.

Our engineers have identified the issue and you should be able to call us as normal again now.

Please accept our apologies for any inconvenience this may have caused.


Kind Regards,

Adam Walker
Customer Support

 


Title of Message: Internal Systems problems (77776) - RESOLVED

Created:
01/11/2013 @ 12:56

This is an update to the recent post advising that we were experiencing problems accessing customer details in our internal systems.

The issue causing this has now been resolved and our support centre can access these details as normal again.

Sorry for the inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Support

 


Title of Message: Internal Systems problems (77776) - NEW

Created:
01/11/2013 @ 12:38

We're currently experiencing problems when attempting to load customers account details via our internal systems. This means that our support centre may not be able to provide account specific advice or look into account issues.

We'll post an update shortly.

Sorry for the inconvenience.

Kind Regards,

Chris Parr
Customer Support

 


Title of Message: Customer Support Phone System Problems (77774) - NEW

Created:
01/11/2013 @ 11:56

We've become aware of a problem affecting our phone system.

Our engineers are investigating, however at present a number of calls from customers are either being met by engaged tones or occasionally disconnected rather than being routed through to our support centre.

Please accept our apologies for the inconvenience.

We'll provide another update as soon as any more information becomes available.

Kind regards,

Chris Purvey
Customer Support

 


Title of Message: Customer Support Phone System (77616)- RESOLVED

Created:
23/10/2013 @ 10:03

This is an update to the earlier post regarding problems with our support telephone system.

Our network engineers have now resolved the issues phone system and you should be able to call us as normal again now.

Sorry if this caused you any problems.

Kind regards,

Chris Purvey
Customer Support

 

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