Service Status

Service Status Duration Next update
Broadband Problems Planed Maintenance 1 Days 0 Hrs 15 Mins 18/09/2014 @ 22:00
Email OK 176 Days 5 Hrs 23 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 85 Days 9 Hrs 12 Mins  
Support services OK 0 Days 22 Hrs 51 Mins  
My Account OK 30 Days 7 Hrs 6 Mins  
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Service Status Messages


Title of Message: Customer Support Telephone System Problems (82858) - RESOLVED

Created:
17/09/2014 @ 19:48

This is an update to our previous post regarding our internal phone system.

This has now been resolved by our network engineers so customers should be able to call us as normal, however, please note that there will be very long wait times due to this evening's outage.

Apologies again for the inconvenience.

Kind regards,

Linn Karstrom
Customer Relations

 


Title of Message: Customer Support Telephone System Problems (82858) - NEW

Created:
17/09/2014 @ 19:26

We are currently experiencing problems affecting our internal phone system.

This is due to a recently identified problem that is being exacerbated by the high volume of calls we're receiving due to this evening's network outage.

We would suggest that customers refrain from trying to contact us by telephone for non-urgent queries until call volumes have reduced significantly.

Any customers still having difficulty connecting please try powering off your modem or router for a minimum of 1 hour before powering it back up and attempting to re-establish a connection to the Internet.

Please accept our apologies for the inconvenience.

We'll provide another update later this evening.

Kind regards,

Linn Karstrom
Customer Relations

 


Title of Message: Customer Support Phone System Problems (77774) - RESOLVED

Created:
01/11/2013 @ 13:51

This is an update to our previous posts regarding issues with our phone system.

Our engineers have identified the issue and you should be able to call us as normal again now.

Please accept our apologies for any inconvenience this may have caused.


Kind Regards,

Adam Walker
Customer Support

 


Title of Message: Internal Systems problems (77776) - RESOLVED

Created:
01/11/2013 @ 12:56

This is an update to the recent post advising that we were experiencing problems accessing customer details in our internal systems.

The issue causing this has now been resolved and our support centre can access these details as normal again.

Sorry for the inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Support

 


Title of Message: Internal Systems problems (77776) - NEW

Created:
01/11/2013 @ 12:38

We're currently experiencing problems when attempting to load customers account details via our internal systems. This means that our support centre may not be able to provide account specific advice or look into account issues.

We'll post an update shortly.

Sorry for the inconvenience.

Kind Regards,

Chris Parr
Customer Support

 

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