Help and Support

If you've not set up your John Lewis Broadband email address, you can do so by logging into My account and going to the Email section.

You can also use the same link to check your existing email account details.

Can't find what you're looking for?

If we've not been able to address your query through a support article please contact Customer support for further assistance.

Having problems with your broadband connection?

Use our Broadband troubleshooter to diagnose and fix the problem.

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