Help and Support

If you've not set up your John Lewis Broadband email address, you can do so by logging into My account and going to the Email section.

You can also use the same link to check your existing email account details.

Can't find what you're looking for?

If we've not been able to address your query through a support article please contact Customer support for further assistance.

Having problems with your broadband connection?

Use our Broadband troubleshooter to diagnose and fix the problem.

Search the John Lewis Broadband support centre

Copyright © John Lewis Partnership 2001-2015

John Lewis Broadband is a trading name of John Lewis plc. John Lewis Broadband is provided by Plusnet plc. Registered office The Balance, 2 Pinfold Street, Sheffield, S1 2GU.

Company registration number 3279013. VAT No. 245 7193 48

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